Your privacy matters to us
At Jatra Tour, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. Please read this policy carefully.
Information we collect
When you interact with Jatra Tour — whether by visiting our website, making an inquiry, booking a tour, or using our services — we may collect the following types of information:
- Personal identification details: full name, date of birth, nationality, and ID/passport number
- Contact information: email address, phone number, and mailing address
- Travel preferences and booking details: destination, travel dates, accommodation preferences, and special requests
- Payment information: billing details processed securely through our payment partners
- Technical data: IP address, browser type, device information, and website usage data collected automatically
We only collect information that is necessary, relevant, and adequate for the purposes described in this policy.
How we use your information
Your information is used solely for legitimate business purposes related to our travel services:
- Processing and managing your tour or travel bookings
- Assisting with visa, passport, and travel document applications
- Communicating booking confirmations, updates, and relevant travel information
- Providing customer support and responding to your inquiries
- Sending promotional offers and newsletters — only with your consent
- Improving our website, services, and user experience
- Complying with applicable legal and regulatory obligations
We will never use your personal data for purposes other than those stated above, nor will we sell your data to any third party for marketing or commercial purposes.
Sharing your information
To deliver our travel services effectively, we may share your information with trusted third parties, including:
- Airlines, hotels, cruise lines, and ground transportation providers necessary to fulfill your booking
- Visa and embassy processing authorities when applying on your behalf
- Travel insurance providers, where applicable
- Secure payment processors and banking partners
- Government or regulatory bodies when required by law
All third parties we work with are required to handle your data responsibly and are prohibited from using it for any unrelated purpose.
Data security
We take the security of your personal data seriously. Jatra Tour implements appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or loss.
These measures include secure server infrastructure, access controls, and regular reviews of our data handling practices. However, please be aware that no method of data transmission over the internet is 100% secure, and we encourage you to contact us immediately if you suspect any unauthorized use of your data.
Cookies & tracking
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us:
- Remember your preferences and session information
- Analyze website traffic and user behavior to improve our site
- Deliver relevant content and promotional information
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our website.
Your rights
As a user of our services, you have the following rights regarding your personal data:
- Right to access: request a copy of the personal data we hold about you
- Right to correction: ask us to update or correct inaccurate information
- Right to deletion: request that we delete your data, subject to legal obligations
- Right to withdraw consent: opt out of marketing communications at any time
- Right to lodge a complaint: contact the relevant data protection authority if you believe your rights have been violated
To exercise any of these rights, please contact us using the details in Section 9 below.
Third-party links
Our website may contain links to third-party platforms such as Traveloka, Tiket.com, Trip.com, and our social media channels. Please be aware that once you leave our website, this Privacy Policy no longer applies.
We encourage you to review the privacy policies of any external websites or platforms you visit, as we have no control over and accept no responsibility for their data practices.
Policy updates
Jatra Tour reserves the right to update or revise this Privacy Policy at any time to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:
- Hayam Wuruk Street No. 32B, Kebon Kelapa, Gambir, Central Jakarta 10120
- (021) 3501888
- +62 813 9616 3222
- jatratour@jatratour.com